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City- wide warranty hotline: 400-8204238

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Company address: Room 206, Building 1, No.318 Xiaowan Road, Nanqiao Town, Fengxian District, Shanghai
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400-820-4238 投诉热线: 15921877323 Customers are welcome to identify our hotline: 400-820-4238 Complaint hotline: 15921877323

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Water purifier repair and maintenance


Accepted fault types: no water, small water, leakage, buzzer tweet, water quality taste change, water storage bucket cleaning, filter cleaning, filter replacement

Due to the large number of water purifiers, for water purifier repair or replacement of the filter element, please communicate by phone first, if necessary (plus Wechat machine picture), to ensure that we have ready before going to the door, relevant accessories, and one-time on-site problem solving.

Service Description

、接受客户电话报修、投诉或通知上门维修更换耗材滤芯, 1. Accept customers' telephone repairs, complaints, or notify home repairs to replace consumable filters.

、本公司接到客户报修通知24小时 安排售后人员上门服务;紧急报修1小时内到达。 2. The company arranges on- site service of after-sales personnel within 24 hours after receiving the notice from the customer for repairs ; the emergency repairs arrive within 1 hour.

、所有设备维修后相同故障一律保修6个月更换主要部件保修1年; 3. After repairing all equipments, the same failures will be guaranteed for 6 months, and the main parts will be replaced for 1 year;

、对客户购买的所有设备统一提供售后服务,有任何问题都可向本公司咨询; 4. Provide unified after-sales service for all equipment purchased by customers, and you can consult our company if you have any questions;

、对客户购买的设备提供水质检测和清洗保养服务,收取上门服务费; 5. Provide water quality testing, cleaning and maintenance services for equipment purchased by customers, and charge on-site service fees;

、电话邮件回访,提醒更换滤芯耗材服务,保障服务品质; 6. Telephone and email return visits, reminding the replacement of filter consumables and ensuring service quality;